The Nightingale provides a range of support and information services to people living with cancer, their carers and wider family members and is looking to recruit two dynamic and highly motivated people to co-ordinate the delivery of services. The Clinical Nurse Specialist (part time 22 hours) will focus on delivery of support to people with cancer and the Volunteer and Services Co-ordinator on the processes and volunteers necessary to deliver these services.
The Clinical Nurse Specialist will have experience of undertaking comprehensive client assessments and managing cases, providing structured support appropriate to need. They will liaise with referring professionals and partner agencies, in particular, with the Hospital CNS's, to ensure the best outcomes for service users; develop relationships with statutory and voluntary agencies to promote and increase service uptake and facilitate improved knowledge around cancer and issues affecting people living with cancer.
The Volunteer/Services Co-ordinator will ensure that all office processes in respect of service provision are completed and be involved in the recruitment, training and support of volunteers in a variety of roles across the organisation.
The Nightingale Cancer Support Centre is dedicated to improving the quality of life of cancer sufferers, their families and carers and helping them cope, whatever their circumstances.
We do this by providing practical, emotional and physical support throughout their journey, right from the point of diagnosis, hence our tagline "helping the people of Enfield live through cancer".
How to apply?
Should you wish to have an exploratory, informal and confidential conversation with myself, please feel free to call on 020 366 4333. If it is not possible to speak when you call, we can arrange a mutually convenient time.
Please print and fill in this application form and return it to Joan Kearns, Nightingale Cancer Support Centre, The Lancaster Centre, 53 Lancaster Road, Enfield, EN2 0BU. or electronically to joan@nightingalesupport.org.uk, and consist of:
- a covering letter indicating how you fulfill the requirements for the role
- a copy of your curriculum vitae, including 2 referees
- the envelope should be marked strictly private and confidential
The Nightingale Cancer Support Centre is committed to ensuring we deliver the best possible services to the people of Enfield affected by cancer and these roles are central to enable us to manage and develop advice, support and education services. It is an exciting opportunity to make a real difference and be part of a friendly team of staff and over 140 active volunteers.
We very much look forward to receiving your application but in the meantime if you do have any questions please do not hesitate to contact me.
We value greatly the work our volunteers do for us as it contributes enormously to the range of services we can offer patients and families; without them we could not do all that we do.
Some find the experience and confidence they gain from working at The Nightingale a useful stepping stone on the way to a rewarding career. Other people bring to us a lifetime of experience.
Find out more about current volunteer vacancies by clicking on the individual links below or for more information please phone the Nightingale on 0208 366 4333 or email information@nightingalesupport.org.uk
Recruitment process
Due to the nature of the work involved we have a number of ways you can start your volunteering with us. We recruit volunteers on a needs led basis, so please have a look at our current vacancies. We will regularly update our website as opportunities become available.
Due to the diverse nature of volunteering with us we cannot offer specific timeframes for individual roles. We value every application received and if you require an update you can email or call us.
Please see below for our current posistions available
Current positions
Click a job to find out more
To assist in the day-to-day running of Nightingales charity shops (located at 188 Baker Street, EN2 and 171 Bramley Road, Oakwood, N14) to maximise sales and profitability.
You will be a person who has a courteous manner and a good standard of personal presentation, a confident individual who enjoys meeting and greeting the general public and who appreciates the value of teamwork and good customer care.
Each shop volunteer is asked to work a minimum of one 4 hour shift each week.
Duties:
- To assist and serve customers, providing a service of the highest standard
- To assist in stock processing, including sorting, steaming, hanging of donated goods and once trained pricing of stock.
- To be involved in cash handling and till operation
- To assist the manager in ensuring stock and cash security
- To assist in keeping the shop premises clean and tidy
- To promote a supportive voluntary team
- To promote public understanding of the work of the Nightingale and the importance of raising funds through the shop
- To partake in the Charity's bag check programme and fully adhere to all aspects of the loss prevention policy
- To promote and apply the Nightingale health & safety policy
This list is only a guide to the types of duties that may be required
Hours By arrangement (a minimum of half a day per week)
For an application form please contact fundraising@nightingalesupport.org.uk or call 020 8366 9674.
| Job title: |
A Voluntary Clerical and Administrative Assistant
An enthusiastic hard working person to help support the Services team with the administration of Client Services |
| Job summary: |
The role will require you liaise with people living with cancer, their families and other Healthcare Professionals. This role requires administrative, computer, including database and good interpersonal skills. The volunteer will be expected to undertake general administrative tasks within the office including correspondence with the clients and other professionals. The volunteer will promote a positive image of the Nightingale Cancer Support Centre to individuals. |
| Responsible to: |
The Client Services Manager |
Tasks and Responsibilities
- Assist the CSM and the CNS in all aspects of clerical and administrative duties for Client Services and any other duties as required by line manager.
- Register new clients on the database and then make up a new client file .
- Make appointments on the database/diary for all client eg. Therapies, counselling, review, 1-2-1 meetings.
- To co-inside with database diary bookings, arrange 1-2-1 meeting for CNS and CSM on Google Calendar.
- Complete client diary leaflets for each client as necessary and distribute to client.
- Prepare standard letters for circulation to health care professionals.
- Answer the telephones and deal with the call appropriately.
- Ring clients on a regular basis or as requested.
- Send out all paper work to the DWP and photocopy such paper work once the CSM has seen a client.
- Interact with clients on an ad hoc basis.
Person Specification
| Knowledge and Skills |
Essential / Desirable |
| Good organisational ability |
E |
| Minimum of two years Administration and clerical experiences |
E |
| Has the ability to work using own initiative |
E |
| Is aware of the necessity to work as part of a team |
E |
| Is computer literate |
E |
| Has worked with Databases/diary systems |
E |
| Personal |
|
| Good interpersonal skills with ability to communicate effectively with people in person and by telephone |
E |
| Holds a full driving licence, and has use of a car |
D |
The Nightingale would like to provide a transport service for patients who need to get to hospital for treatment.
For many people living with cancer the journey to and from hospital appointments presents a problem and our aim is to make their journeys as easy and as stress free as possible. We need drivers who can help us to provide this transport service.
On some occasions, trips to and from hospital may need to include a carer as well as the patient. It may also be necessary for drivers to wait for patients and carers while treatment is undertaken. Drivers will then return patient's back to their homes.
If you have some time to spend and feel that you could help provide this very important service we would be pleased to hear from you.
The Nightingale Cancer Support Centre arose through the actions of volunteers and charitable donations from many sources.
Like most charities, we can only develop and continue our work if we continue to be supported by the community we work in. Therefore, we need people to raise funds on our behalf.
We need supporters who are able to organise events, help at events or who don't mind what they do but just want to help.
Please contact our fundraising manager on 020 8366 9674 or fundraiser@nightingalesupport.org.uk and service and information if you feel that you could help raise vital funds by any of the above means.
We will offer you support and help with publicising any events you may wish to host and we can offer ideas that you might be able to put into practice. We can also put you in touch with other groups of fundraisers who are working with us. You will be a very welcome addition to The Nightingale team
The volunteer Home Sitting service is an integral part of the services provided by The Nightingale Cancer Support Centre
Each Home Sitter is asked to sit for a minimum of 2 hours (usually on a weekly basis) with a person living with cancer, to act as a befriender and to give the patient and their carer some respite time.
We ask that our Home Sitters are responsive to the needs of the person they are sitting with. This means that you may need to sit with clients to provide some company and a chat. You might be asked to read, play chess, make a cup of tea, or perhaps pick up some light shopping. In all cases your presence will be reassuring and friendly.
Prior to assigning our Home Sitters with a client, our team makes an assessment of how best we can help in each individual situation and we take this into consideration when placing volunteers.
If you would like further information on volunteering with the Nightingale we would be pleased to hear from you. Please contact us on 020 8366 9674 or email information@nightingalesupport.org.uk
Educational/Support groups Assistant
Role description
Voluntary staff provide accurate and timely support and information to anyone affected by or concerned about cancer, via the telephone or face-to-face through the services provided at the Nightingale Cancer Support Centre. The work can include contact with clients, their families and carers, and is an exciting opportunity to work as part of an enthusiastic and friendly team.
Main Responsibilities
If you've got what it takes, you will be involved in vital activities including:
- Communicating with participants (by telephone or e-mail) about attendance at our educational/support events.
- Assisting with the collation of information to develop and maintain a database in order to facilitate the development of events.
- Additional administrative activities related to evaluation of newly-developed events.
- Meet and greet clients who are attending events; make sure they feel welcomed and comfortable.
- Offer assistance to complete any paperwork necessary on initial attendance.
- Identify what clients are communicating by focusing on listening without your own priorities, feelings and needs getting in the way.
- Actively encourage communication/connection between clients; either through conversation or activity to stimulate the building of mutual support and social networking within the client group.
- Assist with housekeeping provisions and refreshments.
- Manage your time to ensure your availability to assist with preparation of the environment for the events sessions and tidy up afterwards.
- Develop an understanding and maintain a working knowledge of the services available within the Nightingale Cancer Support Centre and to share information appropriately.
Must be able to commit time to the role on a regular basis in order to give continuity.
Skills and qualifications
Ideally you should be able to demonstrate:
- Excellent attention to detail.
- Previous administrative or office experience preferred.
- Computer skills including Word, Excel, and the ability to use databases.
- Good organisational skills.
- Confidence in building rapport with people by phone and in writing.
- Maintain a high quality service that is respectful to clients and protects their dignity.
- Reliable, flexible and committed to ensure a high standard of client involvement.
- Good communication skills and a sympathetic and caring manner.
- Good listening skills.
- Ability to identify the needs of clients and their families
- Sensitivity in dealing with people in distress
- Understanding of confidentiality relating to all aspects of the service
- An ability to adhere to Nightingale Cancer Support Centre policies including health and safety, confidentiality and financial guidelines.
- Sense of humour.
Hours: By arrangement to provide support for educational/support sessions. Minimum 4 hours per week.
Responsible to: The Clinical Nurse Specialist in Cancer care.
Accountable to: The Director of Services and Development.
Expenses: there is no payment for your time but reasonable out of pocket expenses will be met - ask for details.
Induction and training: You will be given relevant induction materials to learn about the organisation, its approach, and its impact and receive relevant training which will help you carry out your role.
On-going support/guidance: You will be supported by the Clinical Nurse Specialist, who will be available to answer questions you may have about your role. There will also be opportunities to meet and network with fellow volunteers during the year.
If you're over the age of 18 and want to get involved, here's the next step:
To find out more, please contact Marian Hopkins on 0208 366 4333 or marian@nightingalesupport.org.uk who will be happy to discuss the role in more detail with you and answer any questions you may have.
If you wish to apply you will be sent an application form - If your application is successful we will then get in touch with you to arrange a meeting to discuss the role.
The complementary therapy team based at the Nightingale is in need of more qualified and insured volunteer therapists. We require therapists qualified in massage, aromatherapy, Indian Head Massage although other therapies will be considered according to the needs of our clients.
Ideally you should be available weekdays on a weekly basis, and your commitment would be 3-4 hours per week for a minimum of six months after starting, and to be available to attend team meetings as and when required.
